Terms and Conditions
Tess's Cakes Terms and Conditions
Your Order - Thank you for placing your order today supported by a non refundable deposit. By confirming this order you are also agreeing to our Terms and Conditions.
Final Payment – The final balance of your order is due 3 weeks prior to your wedding. Payment may be made by cheque - please make cheques payable to Carl Travers and send to 130 Hwthorn Avenue, Colchester, Essex, CO4 3QG, or by bank transfer please contact us for our bank details. Alterations – All cakes are made fresh to order therefore any alterations to your design can be made up to 21 days prior to your wedding. Fruit cakes are made 10 weeks prior to your wedding so changes to this will need to be made no later than 3months (12weeks) prior to your wedding Delivery and Storage – Most couples decide to have their cakes delivered by us direct to the venue and assembled ready for them to cut. Should you choose to collect your cake you must ensure that this is kept at room temperature, out of direct sunlight in the box(es) provided. If you do choose to collect your cake, Tess's Cakes accepts no responsibility once the cake has left the premises. If your cake is being delivered it remains the responsibility of Tess's Cakes until it reaches the reception venue. Wherever possible the cake will be assembled by Tess's Cakes on the cake table however due to the nature of some venues and ceremonies this is not always possible and is assembled by staff at the venue. Once the cake is delivered to the venue it is no longer the responsibility of Tess's Cakes. A photo is taken of the cake at the venue to show that the cake has been left in good condition.
Please be aware that cakes with pillars and some stands are not recommended by Tess's Cakes if your reception is due to take place in a marquee. This is due to the mezzanine floor in the marquee and the fragile nature of the cakes. If you have any queries regarding this please do not hesitate to contact us to discuss your options.
Stand and Knife hire- Please see further down
Cancellations - Should for any reason you need to cancel your order all monies previously paid will be forfeited. Should cancellation occur within 21 days of your wedding date the remaining balance MUST BE PAID IN FULL.
Force Majeure- Should act of God, War or the Queen's enemies, or Act of Parliament or other Government action, strike action, postal delay, extreme weather conditions, force majeure, disaster conditions or any other reason beyond the control of Tess's Cakes and it's owners, the company and it's owners will be excused from carrying out the conditions as laid out until a normal situation has returned.
Cake Stand and Knife Specific
Stand and Knife hire- A £25 hire fee applies should you like to hire one of our cake stands and knives. alongside this a security deposit of £65 is required and this will be reimbursed once the stand and knife have been returned to us in its original condition and in the packaging/boxes as delivered.
Cupcake style towers- These will be set up as required to display your cakes upon. Any spare pieces not required will be left in the box at your venue, you must return all used and spare pieces in the box provided to avoid any penalty charges.
Returning the cake stand and/or knife- Cake stands and/or knives must be returned to us within 96 hours of your event
Day of Function
Last day to return Cake stand/Knife
Cake stands and/or knives must be returned to us in the original condition as left and also in any packaging/boxes delivered in.
To arrange return of Cake stand/knife then please call 01206 866964 to arrange this, Tess’s Cakes will not be held responsible for wasted journeys if this procedure has not been followed
Penalty Chargers- Charges apply as listed these are non negotiable-
Late return within 24 hours of due date- £10
Late return more than 24 hours of due date- £65
Loss of Box/Packaging (Only applies to cupcake style towers)- £15
Missing Parts (Only applies to cupcake style towers)- £65
Loss of Item- £65
Damage to Item- £65
Un-arranged collection of item by Tess’s Cakes- £45
You will only incur chargers up to a maximum of £65.
Collections- Collection of cake stands and/or knives can be arranged for a fee of £30, this must be paid to us no later than 21 days before the date of your wedding.